Frequently Asked Questions

We aim to make booking a luxury break in Edinburgh as easy as possible.

We’ve compiled the most frequently asked questions our customers ask for your convenience. If your question isn’t answered here, please feel free to get in touch with us here.

 

How Can I book?

You can book a hideaway by selecting your the dates you would like and filling out your details. We will then take payment and confirm your reservation via email.

How much is the deposit?

In order to make your reservation, we require 25% of the total booking value upfront. Alternatively you can choose to pay the total amount upfront.

How can I make payment?

Payment can be made either via Paypal or through our secure credit/debit card system which will allow you to pay via Visa, Mastercard & American Express.

Is my payment secure?

Yes, all of our payments are fully encrypted using the latest technology and compliance procedures.

What time is check in?

Check in is from 3pm. If you would like to drop your bags off earlier than this, please ask and we will do our best to accommodate this but please understand if it is not always possible.

What time is check out?

Check out is by 11am. Our housekeeper will arrive promptly at 11am so we do respectfully request that you likewise vacate the property promptly so there is sufficient time to prepare the apartment for our next guests.

How do I get entry to the property?

All of our properties have either a keybox or a security keypad. We provide you with a code so you can let yourselves in at a time that suits from 3pm onwards. We give you this code when you pay the final balance for your stay. Alternatively, if you have specific needs, we will do our best to organise a meet and greet service if you prefer.

What do you provide in the properties? Is there anything I need to bring?

Hopefully we provide everything you will need! This includes bed linen, towels, tea, coffee, sugar and most things you would normally expect to find in a holiday home e.g. hair dryer, iron, DVD player and washing machine. The kitchen is equipped with culinary pots/utensils and glasses, champagne flutes, crockery and cutlery. More details are available on the individual property page.

How do I get from Edinburgh Airport to the City Centre?

Taxis are available outside the Arrivals area and from the ‘black cab’ rank by the coach station.  Journeys are likely to cost approximately £18-£23.

The Airlink bus is Edinburgh’s dedicated express service between the airport and the City Centre. It runs frequently (every 10 minutes during the day), 24 hours a day. The cost is £4.50 per adult or £7.50 for an open return (£2 and £3 return respectively for children). The journey will be approximately 30 mins. The departure point is directly outside domestic arrivals. The route follows the main route into Edinburgh City Centre stopping at Waverley train station from where you can easily walk to our apartments. More info:  www.flybybus.com

Alternatively you can travel by tram from Edinburgh Airport with departures also every 10 minutes during the day. For our Hanover Hideaways, disembark at the Princes Street Tram Stop and for our St James’ Residence, disembark at York Place. It is then a very short walk to our apartments. The cost is £5.50 for a single ticket and £8.50 for an open return (£3 and £4.50 respectively for children). More info: www.edinburghtrams.com

What are the nearest train, bus and tram stations?

The nearest train station to the apartments is Waverley Train Station and the nearest bus station is St Andrew Square. You can walk to the apartments from either.

The nearest tram stop for our Hanover Hideaway is Princes Street Station and the nearest tram stop for the St James’ Residence is York Place.

For more information on the trains, check out www.scotrail.co.uk, for buses check out www.lothianbuses.com and for trams, see www.edinburghtrams.com

How do I get about town when I’m in Edinburgh?

Taxis in general can be hailed on the street or there are many taxi ranks around town.  If you would prefer to order a taxi, try Central Taxis on 0131 229 2468 or City Cabs 0131 228 1211. But our apartments are all well located so, unless it’s raining or you’re wearing high heels, you can easily walk to just about any of Edinburgh’s attractions!

Lothian buses (see above) are a great way to get around. The buses are frequent and cover all of the city. An adult single ticket is £1.60 and an open day ticket is £4 (80p and £2 respectively for children). Check out www.lothianbuses.com or download the app so you can see when the next bus is before you leave the apartment.

Do you provide parking?

Our newest property, the Royal Park View, comes with free parking. Our other two properties, the St James Residence and the Hanover Hideaway are located in areas with no private parking spaces available. However we suggest the following-

15 Calton Road, Edinburgh, EH8 8DL

There is a small car park very near the St James Residence (and within a 5 minute walk of the Hanover Hideaway). It holds about 10 spaces and nearly always has one or two spaces available. The price is £12 for 24 hours.

Q-Park OMNI, Edinburgh, EH1 3AN

The car park is close to both properties and also many facilities such as the OMNI Centre, St James Shopping Centre and the Edinburgh Playhouse. The price is £18.50 for 24 hours.

St. James Car Park, Edinburgh, EH1 3WW

The car park is very central and within a short walk of both properties. The price is £15.20 for 24 hours.

parkonmydrive.com

Previous guests have rented a parking space via sites such as parkonmydrive.com.

Free Parking

As you leave town, the parking becomes free. The closest streets that have free parking are off Leith Walk such as Albert Street, Buchanan Street, Iona Street, Dalmeny Street.

[/accordion]

My question isn't listed, how can I get in touch?

If you have a question for us, please don’t hesitate to get in touch here via the various methods available.

I'm a landlord, how can I advertise my property?

If you have a property you would like to be featured on Edinburgh Hideaways, please fill out the form here and we will get back to you.

Are you on social media?

Yes, you can follow all of the latest from Edinburgh Hideaways via Facebook, Twitter and Instagram.

Do you have Terms & Conditions?

Sure, you can read our Terms & Conditions here.